Privacy Policy

Last Updated: January 5, 2025

1. Introduction

Welcome to Indus Harvest. We respect your privacy and are committed to protecting your personal data. This privacy policy will inform you about how we look after your personal data when you visit our website and tell you about your privacy rights.

2. Information We Collect

2.1 Personal Information

We may collect the following personal information:

• Name and contact details (email address, phone number, delivery address)
• Payment information (processed securely through our payment providers)
• Order history and preferences
• Communication preferences
• Reviews and feedback you provide

2.2 Technical Data

We automatically collect certain information when you visit our website:

• IP address and location data
• Browser type and version
• Device information
• Pages visited and time spent on our site
• Referring website addresses

3. How We Use Your Information

We use your personal information for the following purposes:

• Processing and fulfilling your orders
• Communicating with you about your orders
• Providing customer support
• Sending marketing communications (with your consent)
• Improving our website and services
• Complying with legal obligations
• Preventing fraud and ensuring website security

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small data files stored on your device. You can control cookie settings through your browser, but disabling cookies may affect website functionality.

Types of Cookies We Use:

• Essential Cookies: Required for basic website functionality
• Performance Cookies: Help us understand how visitors use our site
• Functionality Cookies: Remember your preferences and settings
• Marketing Cookies: Track your browsing to show relevant advertisements

5. Data Sharing and Disclosure

We do not sell your personal information. We may share your data with:

• Service Providers: Payment processors, shipping companies, email service providers
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In the event of a merger or acquisition

6. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include:

• SSL/TLS encryption for data transmission
• Secure payment processing through certified providers
• Regular security assessments and updates
• Access controls and authentication procedures

7. Your Rights

Under Australian privacy law, you have the following rights:

• Access: Request a copy of your personal data
• Correction: Request correction of inaccurate data
• Deletion: Request deletion of your personal data
• Objection: Object to processing of your data
• Portability: Request transfer of your data
• Withdraw Consent: Withdraw consent for marketing communications

8. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Order information is typically retained for 7 years for tax and accounting purposes.

9. Children's Privacy

Our website is not intended for children under 16 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. International Transfers

Your information may be transferred to and processed in countries other than Australia. We ensure appropriate safeguards are in place to protect your data in accordance with this privacy policy.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to read their privacy policies.

12. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any significant changes by posting the new policy on this page and updating the "Last Updated" date.

13. Contact Us

If you have any questions about this privacy policy or our privacy practices, please contact us:

• Email: hello@indusharvest.com.au
• Phone: +61 468 393 896
• Address: Melbourne, Australia

14. Complaints

If you have a complaint about how we handle your personal information, please contact us first. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

By using our website, you acknowledge that you have read and understood this Privacy Policy.